Call Center Workers and the FLSA
One of the notable parts of the modern world is that we seem to be constantly dealing with customer service representatives-- in trying to buy something over the phone, pay or adjust a bill, trying to get your computer fixed, trying to book a flight, or just trying to get a little information on a company.
It seems like there are call centers, and CSR’s, everywhere in and around Atlanta, and there may be more coming, especially now that Delta has closed its India call centers.
The Fair Labor Standards Act actually has a separate set of rules for call center workers, who are defined as employees who handle telephone calls for their company or on behalf of a client from a central operating facility.
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